The Conversational Business - How Chatbots Will Reshape Digital Experiences
e-Book by Susan Etlinger from Altimeter, a Prophet Company
For this report, Altimeter interviewed 24 enterprise companies, technology innovators, and other experts to gauge the potential risks and opportunities of conversational interfaces.
The interviewed industry leaders identify use cases, design principles, and strategic implications for customer experience, business models, brand strategy, and innovation.
The main focus of this report, is to help business leaders better understand the implications of conversational interfaces so they can make informed decisions about how to leverage this technology. More important, however, is for businesses to look ahead at the
real opportunity: to develop from transactional to conversational relationships, express their brand voice, and become a trusted, indispensable ally to customers.
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